Refund Policy

Last updated: 18 August 2026

We want payment and cancellation rules to be clear. This policy applies alongside applicable UK consumer law and the rules of the payment provider used for your order. It does not remove rights that cannot lawfully be excluded.

Legacy Credits

New Legacy Credits are not sold. If you believe a historical balance is missing or a payment record is duplicated, contact support with your account email and payment reference. Legacy Credits cannot be withdrawn or exchanged for cash.

Reports and digital content

For a Relationship Pattern Report, 30-Day Reflection Plan, Deep Relationship Review, Connection Profile feature or Luna feature, tell us promptly if the content was not supplied, was materially different from its description or a technical problem prevented access. We may first offer a correction or restore access; if that is not appropriate, we will consider a refund or other remedy.

Oracle+ subscriptions

For Oracle+, cancellation stops the next renewal while access normally continues until the end of the current paid period. If a subscription payment was duplicated or a paid benefit was not activated, contact support as soon as possible so we can investigate and correct the record.

Duplicate payments and technical failures

Contact us if you were charged twice, a payment was confirmed but a report, subscription benefit or historical balance was not delivered, or a checkout error caused a problem. Include the payment reference, date, account email and a short description. Do not send full card numbers or security codes.

Contact

Email support@oracleatelier.co.uk. We aim to acknowledge support requests within 3 business days.