Refund Policy

Last updated: 28 August 2026

We want payment and cancellation rules to be clear. This policy applies alongside applicable UK consumer law and the rules of the payment provider used for your order. It does not remove rights that cannot lawfully be excluded.

Star pack purchases

Star packs are digital credits for use within Oracle Atelier. If a payment was not verified, an order was rejected or a pack was not delivered, contact support with the order reference. Stars are not cash and cannot be withdrawn or transferred.

Unused and consumed Stars

If eligible unused Stars need review, we will assess the payment record and applicable consumer rights. Consumed Stars may require a ledger review so that a remedy does not create an incorrect or negative balance.

Readings, reports and Luna

Tell us promptly if a reading, report or Luna session was not supplied, was materially different from its description or a technical problem prevented access. We may first offer a correction or restore access; if that is not appropriate, we will consider a refund or other remedy.

Duplicate payments and technical failures

Contact us if you were charged twice, a payment was confirmed but Stars or a digital service was not delivered, or a checkout error caused a problem. Include the payment reference, date, account email and a short description. Do not send full card numbers or security codes.

Contact

Email support@oracleatelier.co.uk. We aim to acknowledge support requests within 3 business days.